CMSWire: Technical Debt Is a CX Issue. Here’s Why That Matters

This article was written by Greg Kihlström for CMSWire. Read the full article here.

More than half of companies admit legacy systems are causing churn. The solution starts with your tech stack.

Technical debt is a bit like credit card debt. A few small essentials here and there, plus that big purchase you just couldn’t wait to save up for, and before you know it, you’ve gotten yourself into quite the hole. Only then do you realize just how easy technical debt is to acquire, yet increasing expensive to carry.

According to a recent study of 500 IT decision makers worldwide from Pega and Savanta, 88% of respondents expressed concern that their level of technical debt inhibits their ability to compete with more agile, innovative rivals. The effects of this debt are so pervasive that only 7% of respondents reported no problems related to technical debt with their legacy systems. 

If you’re not as familiar with the term, think of technical debt as the costs that build up over time when outdated software, technology platforms and hardware are used and updated with quick fixes. These fixes often come with diminishing capabilities, a lack of scalability and a lack of compatibility with newer technologies.

While technical debt may be invisible in many day-to-day operations, it imposes significant costs in terms of productivity, customer experience and total cost of ownership of legacy systems. 

This article was written by Greg Kihlström for CMSWire. Read the full article here.