Books by Greg Kihlström

Greg is an internationally best-selling author of over 25 marketing technology, AI adoption, and digital transformation books

You’re moving fast, you’ve adopted AI, but what is still missing? Don’t miss the must-read book for 2027.

How Leaders Build Customer Experience that Scales Without Fragmenting the Enterprise

The new book by Greg Kihlström with Forewords by Dom Nicastro, Editor-in-Chief of CMSWire and Don Schuerman, CTO and Head of Marketing at Pega

Learn more | Buy on: Amazon | Apple Books

Coherence at Velocity

Available February 2027 from De Gruyter Brill

Marketing Operations 3.0: Building a Hybrid Operating Model for Growth in a Machine-Mediated Market (2026)

by Greg Kihlström, with a foreword by Paul Roetzer of SmarterX and Marketing AI Institute

Using AI in Marketing: An Introduction (2024)

by Greg Kihlström

Look for a 2nd edition coming in 2027

Marketing Operations (2026)

by Greg Kihlström

Published by De Gruyter Brill

More best-selling books by Greg Kihlström

You can purchase signed books directly from The Agile Brand or through most major retailers including Amazon, Apple, and Audible.

House of the Customer Series

The House of the Customer Series

House of the Customer (2023)
by Greg Kihlström with a foreword by Barry Padgett

Meaningful Measurement of the Customer Experience, 2nd Edition (2024)
by Greg Kihlström with a foreword by Greg Melia, CEO of CXPA

The Center of Experience, 2nd Edition (2023)
by Greg Kihlström with a foreword by Diane Magers

Priority is Action Series

The Priority is Action Series

Priority is Action: 7 Principles for Better Strategies, Decisions, and Outcomes (Jan 2024)

Priority is Prediction: 7 Principles to Guide Enterprises Toward Better Decisions and Greater Outcomes (2025)

The Agile Brand Guide® Series

Agile Brand Guides Series

A series of short-read (3-hour or less) books that quickly get marketing leaders up to speed on key topics. Some have curated chapters from thought leaders and some have been written solo. Available in digital, print, and audio formats.

See the latest on the Agile Brand Guide website.

  • Generative Engine Optimization (GEO) (2026)

  • Customer Journey Management & Orchestration (2026)

  • E-Commerce (2025)

  • E-mail Marketing (2025)

  • Generative AI (2023)

  • Customer Data Platforms (2024)

  • Digital Experience Platforms (2024)

View all available titles on Amazon

The must-read business book on business agility

Principles for the continuously improving, customer-focused enterprise

Updated in this new 2nd edition by Greg Kihlström with a Foreword by Chris Bach

Learn more | Buy on: Amazon | Apple Books

The Agile Brand Revisited

“The Agile Brand by Greg Kihlstrom should be required reading for all marketers, brand managers, and others who work on behalf of an organization to grow and develop brands.”
— GOODREADS
“Provides practical and actionable advice on how even seasoned experts canrethink the way they measure and continuously improve their CX.”
— SHEP HYKEN, BEST SELLING AUTHOR AND CUSTOMER SERVICE THOUGHT LEADER

Keynote Speaker on MarTech, AI, and Digital Transformation

The Agile Brand’s Greg Kihlström speaks internationally about the issues that are top of mind for marketing and CX leaders and their teams.