CMSWire: PegaWorld 2025: A Blueprint for Agentic AI in the Enterprise

This recap of PegaWorld 2025 was originally published in CMSWire. Read the full article here.

From technical debt to guardrails, Pega aimed to show at its conference how to bring agentic AI into reality — not just theory. Here's how they did.

The vision of agentic AI that has been dominating discussions lately still requires facing some often steep obstacles. As they currently stand, many agents are relegated to a limited set of data and tasks. They give inconsistent results and have the potential to run off the rails in terms of compliance in highly-regulated industries.

Yet what I saw and heard June 1-3 at PegaWorld 2025 at the MGM Grand Las Vegas offers a window into how the promise of agentic AI may be realized sooner than you think. These results could be more predictable and dependable, even for enterprises in highly regulated industries.

Pega Founder and CEO Alan Trefler opened the show by using the analogy that, rather than throwing the kitchen sink at a single AI that may excel at some tasks and flounder at others, companies need a conductor that is able to use the right AI tool and AI model for the job. This approach spans from initial planning and design through implementation, integration and ongoing improvement. They call this approach predictable AI.

Here are some of the key takeaways from PegaWorld 2025 and the company’s vision for an agentic future.

This recap of PegaWorld 2025 was originally published in CMSWire. Read the full article here.