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I'm a customer experience and digital strategy expert, author, and speaker based in the Washington DC area.


Now Available - The Agile Brand

Brands have evolved over several centuries from simple tools for recognition to something much more nuanced and sophisticated in the modern age. The Agile Brand follows the story of branding from its beginnings to the authentic relationship with brands that modern consumers want, and gives practical examples of what you can do to modernize your brand in meaningful ways.


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Greg speaks internationally about CX, Digital Strategy + Marketing, New Technology

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