12 customer experience keynote speakers you should consider
I’m often asked for recommendations for great keynote speakers that can talk on the topic of customer experience, and I’m grateful to know quite a few of them personally! Here is a list of a dozen customer experience keynote speakers you should know about.
Diane Magers
Diane is an accomplished senior customer experience, sales and marketing executive with diverse and exceptional leadership skills. Drives contribution to bottom line results through strategic planning and designing services to deliver consistent brand and value messaging. Diane also contributed the foreword to my book, The Center of Experience!
She is an innovative leader and expertise in customer engagement strategy, design, development, and execution. Extensive experience in design and implementation of sales, marketing and services solutions and applications including SAP. Diane is known as an innovative and creative strategist, Diane has over 25 years of proven ability to identify opportunities in customer interactions. Her strengths include designing and launching services and solutions based on enterprise, customer and associate needs through various market channels. Diane has demonstrated competence in startups, mid-size and Fortune 100 companies. Outstanding reputation for partnering, mentoring, promoting collaboration, and resolving complex business issues. Diane is speaking at Customer Experience industry events and consulting with companies to support and educate them as they build or enhance their customer experience practices.
Shep Hyken
Shep Hyken, is Chief Amazement Officer of Shepard Presentations, is a customer experience speaker and author (among others of Wall Street Journal and USA Today best seller ‘The Cult of the Customer’) who “helps organizations build loyal relationships with their customers and employees”. He is known for his presentations on customer service, customer loyalty, internal service, customer relations and the customer experience.
Jeanne Bliss
Jeanne is Co-Founder of CXPA, or The Customer Experience Professionals Association and a renowned expert on customer experience and customer-centric leadership. She pioneered the role of the Chief Customer Officer, holding the first-ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. She is, among other CX books, the author of ‘Would You Do That To Your Mother?’. Having delivered speeches and workshops for nearly every business vertical in B2B and C2B companies, Jeanne also advises leaders and organizations about customer experience that creates lasting memory.
Robert Spector
Robert is one of the leading experts on customer experience and employee experience. He has been involved in customer service since the age of 13, when he started working in the family butcher shop but he’s best known as the author of the business book classic ‘The Nordstrom Way’: The Inside Story of America’s Number One Customer Service Company’. Robert is currently working on a new book, ‘The Seattle Effect’, which explains the customer-focused strategies of Seattle-based icons Nordstrom, Amazon, Starbucks, Costco, Boeing, Microsoft, REI, and Pearl Jam.
Kevin Brown
Kevin Brown’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He is a marketing executive for an international franchisor that is ranked #1 in their industry – and in the top 10 of all franchise companies according to the Annual Franchise 500. In addition to his corporate responsibilities, Kevin is also a highly sought after keynote speaker wherein he addresses organizational issues for leaders, their teams and customers – to create an environment where people can be the best version of themselves.
Jay Baer
Jay Baer delivers keynote speeches on giving organizations a competitive advantage through marketing and the customer experience. He writes the ‘Convince & Convert’ social media strategy blog, voted one of the world’s top 5 social media blogs. Jay is also on the board of the Northern Arizona Center for Emerging Technologies, and mentors start-up technology businesses across the country. He’s a New York Times best-selling author of six marketing and customer experience books, among which ‘Talk Triggers’ and ‘Youtility’.
Adam Toporek
Adam Toporek is one of the top customer experience thought leaders and influencers in the world and the author of ‘Be Your Customer’s Hero’. As a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line and he brings lessons from the front lines of entrepreneurship to organizations of all sizes. Much of his real-world approach to customer experience comes from his entrepreneurial background.
Blake Morgan
Blake Morgan is a keynote speaker and customer experience futurist and author of two books including the new bestselling “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins). Blake is a guest lecturer at Columbia University and adjunct faculty at the Rutgers executive education MBA program. She contributes to Forbes, the Harvard Business Review and is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube.
Sally Hogshead
Sally Hogshead is a Hall of Fame speaker, international author, and the world’s leading expert on fascination. Growing up with the last name Hogshead would give anyone an unconventional point of view. After graduating from Duke University and starting in advertising, Sally was named the most successful junior copywriter of all time.
Brian Solis
Brian Solis is a world-renowned digital analyst, anthropologist and futurist who has been called “one of the greatest digital analysts of our time.” Brian is also a global keynote speaker and an 8x best-selling author. His book ‘X: The Experience When Business Meets Design’, explores the importance of experiences and how to design them for customers, employees and human beings everywhere. Solis studies disruptive technologies and its impact on business as well as innovation, experience design, culture dynamics and digital behaviors. Through his research and published work, he humanizes disruptive trends to help leaders understand how technology, markets and people are evolving and how to drive innovation and growth.
Annette Franz
Annette Franz is the author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business)’ and the founder and Chief Experience Officer of CX Journey Inc. She is an internationally recognized customer experience thought leader, coach, consultant, and speaker and was recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider. She has over 25 years of experience in helping companies understand their employees and customers in order to identify what makes for a great experience and what drives retention, satisfaction, and engagement.
Greg Kihlstrom
I will throw myself in the mix here as well, because I do quite a bit of customer experience keynote speaking and my experience in customer experience, employee experience, and digital transformation consulting, training, and speaking across the United States and around the world certainly qualifies me to be on this list. In addition to the other great speakers on this list, you can contact me if you need a customer experience keynote speaker.
I hope you enjoyed this list. Contact me if you have any additional speakers to add!