S4 | Episode 212: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital

About the Episode

Today we’re going to talk about continually shifting consumer expectations and how brands need to adapt in this world where customer experience is increasingly a point of competition. To help me discuss this topic, I’d like to welcome Kiel Harkness, VP of Global Marketing and Development at UPS Capital.

About Kiel Harkness

Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital

Kiel Harkness has been with UPS since 1999.  As Vice President of Marketing, Harkness is responsible for managing and directing global UPS Capital Digital Marketing and Digital Properties, Channel Marketing, Business Intelligence, Product Development, Communications and Advertising, and International Field Marketing teams.  Prior to his role at UPS Capital, Harkness served seven years in international roles for UPS, including as Director of Marketing for the UK, Ireland and Nordic markets, and as the Asia Pacific Business Planning and Revenue Management Director based in Singapore. Harkness held various roles in marketing and sales within the US prior to his international assignments. 

Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital