S4 | Episode 272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia

About the Episode

Today we’re going to talk about Customer Experience and Employee Experience and how these are forever unified. For the show today, to help me discuss this topic, I’d like to welcome David Ostberg, Solutions Principal, Employee Experience at Medallia.

NOW AVAILABLE: Download the Ebook “Forever Unified: Customer and Employee Experience,” which I authored for Medallia.

About David Ostberg

David Ostberg is Solutions Principal, Employee Experience, at Medallia.

David is an Industrial Psychologist/Workforce Scientist with a pragmatic and strategic mindset on how individuals and organizations can benefit through the thoughtful integration of people, data, science, and technology. Invigorated by building elegant and effective solutions to important problems. Expertise in personnel selection and related legal issues, behavioral measurement & assessments, talent management, culture & organizational development, Big Data analytics, psychometrics, and artificial neural modeling. Experienced in international & multi-cultural adaptation and translation of behavioral measurement content. Highly confident in public speaking, presenting technical concepts to non-technical audiences, and building rapport and trust with others. Adept at working with challenging clients and teams.

Judy Bloch, Principal CX Advisor, Medallia