S3 | Episode 179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton

Continuous ImprovementCustomer ExperienceCustomer Service
Written By Greg Kihlstrom

About the Episode

Today we’re going to talk about meaningful measurement of transformation initiatives, why existing measurement devices often aren’t enough, and better ways to approach finding success in digital transformations. To help me discuss this topic, I’d like to welcome Peter McCoy, Investor, Advisor, and Co-Founder of Baton.

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Peter McCoy, Baton

Peter McCoy, Baton

Greg Kihlstrom
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S3 | Episode 178: Leadership and the Patient Experience with Tracy Courtney, UPMC