S5 | 340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito

Digital StrategyTechnologyConversational AI

Mar 13

About the Episode

Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work together to help both customers and brands by improving the customer experience.

To help me discuss this topic, I’d like to welcome Josh Feast, CEO and Co-Founder at Cogito Corporation.

About Josh Feast

Josh Feast is the CEO and Co-Founder of Cogito. He is a serial entrepreneur and thought leader with a passion for creating innovative technology that helps people live more productive lives. Josh has more than a decade of experience as a senior executive and is regularly quoted in Forbes, Fortune, and The Wall Street Journal.

He holds an MBA from the MIT Sloan School of Management where he was the Platinum-Triangle Fulbright Scholar in Entrepreneurship and a Bachelor of Technology from Massey University in New Zealand.

Resources

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