S5 | 374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting

Digital StrategyTechnologyConversational AI

May 31

About the Episode

I’m excited today to be talking with someone who I’ve collaborated on a few articles with amongst other things. We’ve discussed AI, Customer Experience, and Journey Orchestration based on our experiences working with leading brands.

I’d like to welcome Matthew Egol, Founder & CEO of JourneySpark Consulting, and today we’re going to talk about true, customer-centric journey orchestration.

About Matthew Egol

A partner at PwC Strategy& for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.

Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications, and is a subject matter expert with the Modern Marketing Association. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing.

Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures.

Resources

JourneySpark Consulting: https://sites.google.com/view/journeysparkconsulting/about-us/our-partner-network

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

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