S5 | 357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio
About the Episode
Anyone that listens to this show knows that category leaders are using data driven customer engagement to create better customer experiences, more loyal customers, and a competitive advantage for the years ahead.
Twilio recently published its annual State of Customer Engagement Report, exposing the significant challenges businesses face in activating customer data and what’s at stake when it’s done wrong.
Today we’re going to talk about customer engagement as competitive advantage, and how engaged consumers that trust the brands they support become loyal lifetime customers.
To help me discuss this topic, I’d like to welcome Glenn Weinstein, Chief Customer Officer at Twilio.
About Glenn Weinstein
Glenn represents the voice of the customer within Twilio. He is responsible for overseeing the customer support, professional services, solutions engineering, and Developer Network teams. Before Twilio, Glenn was co-founder of Appirio, a leading cloud consultancy and top global partner of Salesforce, Workday, and Google, and he has also led consulting and support teams at numerous public software companies. Glenn received a BS in Computer Science from the U.S. Naval Academy, and an MS in Computer Science from Rensselaer Polytechnic Institute.
Resources
Twilio report: Click here to download
Twilio website: https://www.twilio.com
The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast
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Don't miss the upcoming CXPS conference, May 8-11 in Durham, North Carolina. It's for professional services firms that want to focus more on the customer experience. Go to: https://clientexperience.org/cxps-conference/ to register and use the code AGILE200 to get $200 off your ticket.
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Glenn Winstein, Chief Customer Officer, Twilio.
