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Overview The Agile Brand (2018) Ever Seeking (2018) The Agile Web (2016)

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Grettir the Strong Part 1 (2018) Grettir the Strong Chapter 3 (2017) Year of the Cat Alphabet Book Landscapes Other Illustrations Store

Home Books Overview The Agile Brand (2018) Ever Seeking (2018) The Agile Web (2016) Speaking Upcoming & Recent Speaking Engagements Past Speaking Engagements Colleges & Universities Podcasts & Radio Testimonials & References Speaking Inquiries Blog & Other Writing Blog & Articles Writing White Papers About Bio & Awards News Coverage Contact Other Stuff Grettir the Strong Part 1 (2018) Grettir the Strong Chapter 3 (2017) Year of the Cat Alphabet Book Landscapes Other Illustrations Store

Customer Experience Strategy. Author. Illustrator.

I've created various illustrations over the years, some commissioned, and others for purely personal reasons.

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Good writing works well with your customers and with search engines. Don't "write for search" Read more in my new ebook Ever Seeking: A History and Future of Search now available on Amazon. https://buff.ly/2TIvETQ ⠀
#SEM #SEO #Search #digitalmarketing #digitalmarketers #marketingtips #SEOtips #digital #strategy #SearchMarketing #SEOmarketers #branding #brands #SEMtips #brandstrategy #marketingstrategy #digitalmarketingtips #marketers #digitalstrategy

My prediction for 2019: The Year of Experience. Read more here: https://buff.ly/2G8JoEv ⠀
#brands #identity #branding #brandingtips #cx #customerservice #digital #digitalstrategy #digitalmarketers #marketing #marketers #marketingtips #brandmarketers #digitalmarketing #2020 #2019 #predictions #strategy

Don't try to outsmart search engines. Instead, provide useful content. Read more in my new ebook Ever Seeking: A History and Future of Search now available on Amazon. https://buff.ly/2TIvETQ ⠀
#SEM #SEO #Search #digitalmarketing #digitalmarketers #marketingtips #SEOtips #digital #strategy #SearchMarketing #SEOmarketers #branding #brands #SEMtips #brandstrategy #marketingstrategy #digitalmarketingtips #marketers #digitalstrategy

Search has helped to democratize information. Read more in my new ebook Ever Seeking: A History and Future of Search now available on Amazon. https://buff.ly/2TIvETQ ⠀
#SEM #SEO #Search #digitalmarketing #digitalmarketers #marketingtips #SEOtips #digital #strategy #SearchMarketing #SEOmarketers #branding #brands #SEMtips #brandstrategy #marketingstrategy #digitalmarketingtips #marketers #digitalstrategy

Yes, my hotel has a robot that delivers things to my room at @aloftcupertino Don’t underestimate what a novel experience can do. Customer experience doesn’t always have to be human to be great or memorable. After all, I’m sharing this experience right now.
#robots #ai #aloft #cx #customerexperience #brands #brandstrategist #digitalstrategy #digitalmarketing #marketing #adagency #brandingtips #strategy

Hangar One at NASA’s Moffett Field in Mountain View, CA. One of the largest freestanding structures in the world (fits 6 football fields within it), a former airship hangar is getting new life from Google, which will be using it for ... something. How can you take a big idea and make it bigger?
#brandstrategist #digitalstrategy #digitalmarketing #marketing #adagency #innovation #dirigible #nasa #strategy #marketing #cx #cxstrategy #brandingtips #marketingtips #brands #agile #agilemarketing #agilebrands #branding

Good writing works well with your customers and with search engines. Don't "write for search" Read more in my new e… https://t.co/RYn31wuq7h
about 2 hours ago
RT @JonPicoult: #CX experts are in typical year-end prediction mode. Well, here's a more unconventional take on what's in store fo… https://t.co/rJO7YLP3o6
about a day ago
RT @teriyanovitch: Customer loyalty - Keeping the relationship alive: https://t.co/ffuZPQfmOz via @iamerickeating #ServiceExcellence… https://t.co/7ouCs2c8c8
about a day ago

Arlington, VA,

USA

301 996 4514 gregkihlstrom@gmail.com

Hours

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Greg Kihlstrom | Customer Experience Strategy | Washington DC | Author | Illustrator | Contact