Greg Kihlström will be speaking on the building brands around customer-centric approaches with ideas from his best-selling House of the Customer book for this technology conference focused on the multi-family housing industry.

JourneySpark Consulting is excited to share the date for our next webinar, which we’ll be hosting together with Greg Khilstrӧm, author and host of the Agile Brand podcast on February 22nd, 2024. 🗓️ Please join us for a an interactive discussion on "Sparking a Culture of Agility."

Greg Kihlström is a presenter in this webinar from CMSWire and Progress Software.

Customer expectations are changing rapidly, making customer experience more important than ever as a competitive differentiator. Contact centers are on the front lines of this massive transformation.

Greg Kihlstrom, best-selling author of House of the Customer, shares how companies are investing in their people, processes, and technologies to drive better alignment and a seamless customer experience.

Greg Kihlström will join CMSWire and Progress Software for a webinar on how to reduce experience and technical debt and the benefits of moving your DXP to the cloud.

A special CX Day interactive discussion with Judy Bloch, Principal CX Advisor at Medallia, Greg Kihlström, Principal at The Agile Brand, and Greg Melia, CAE, CEO of the Customer Experience Professionals Association (CXPA), as we delve into the world of Customer Journey Orchestration.

Greg Kihlström presented a session at MarTech Fall 2023 on Real-world Customer Journey Orchestration

Many in the enterprise dream of a future where 1:1 omnichannel personalization is the norm. Yet in reality, even large organizations can struggle to do customer orchestration well on a small scale. 

MarTech Fall 2023 is one of the industry’s premier events and will be held virtual this year.

Greg Kihlström will be cohosting a panel discussion on Generative AI and how marketers can best utilize its benefits.

Greg Kihlström will join Contentstack and CMSWire for a webinar that discusses E-commerce in the cloud, and how enterprise organizations can optimize their online marketplaces using composable approaches.

Greg Kihlström is co-presenting with Collin Crowel of Kameloon and Ray Mina of Freshpaint in this webinar.

Greg Kihlström will be talking at the event from BrightTalk by TechTarget.

"Customer Journey Operations: Building and Managing Multi-Channel Customer Experiences with Data Privacy, Channel Switching, and Change Management in Mind." Organizations are moving quickly to meet changing expectations, but it’s important to take the right steps and not just act fast. To succeed, organizations need to consider tech and digital solutions that will build more trust and value with customers and employees.

Greg Kihlstrom will present at this webinar from CMSWire and Cloudinary.

Greg Kihlström will speak at this webinar, produced by CMSWire and sponsored by Adobe.

Gain a competitive advantage with deep understanding of how these insights open new doors for your business to thrive amidst evolving customer expectations. This event brings together members of CSG’s leadership team Mark Smith, svp of customer experience, James Kirby, svp of global telco, and Jeanette Mbungo, vp of payment operations, and customer experience thought leader and practitioner, Greg Kihlstrom, to unpack where CX is and where its headed.

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Greg Kihlström will be speaking at an event in the 20 Minutes and a Beer Series from American Advertising Federation of Greater Rochester. More details available on their website.

Greg Kihlström will be giving a talk on First Party Data Strategies at the LogyTalks Marketing Summit 2022. This global virtual summit features thought leaders from around the globe to talk about marketing technology, customer experience, and other related topics.