Forbes: The Intersection Of Customer Experience And Employee Experience
Successful companies have always understood that happy customers buy more and that they buy more often. They also understand the happy employees stay longer (which costs a company less money over time) and contribute to happier customers.
This means that customer experience (CX) and employee experience (EX) have a lot to do with one another. Let’s explore three ways that customer experience and employee experience intersect and can work together.